Diebold Nixdorf, Incorporated (NYSE: DBD) is a world leader in enabling connected commerce for millions of consumers each day across the financial and retail industries. Its software-defined solutions bridge the physical and digital worlds of cash and consumer transactions conveniently, securely and efficiently. As an innovation partner for nearly all of the world's top 100 financial institutions and a majority of the top 25 global retailers, Diebold Nixdorf delivers unparalleled services and technology that are essential to evolve in an 'always on' and changing consumer landscape.
Realizing The Full Benefits Of A Mobile Workforce Management Solution
In Part III of the Smarter Services Technology Evaluation Series: The Road to Mobile Workforce Management Transformation, The Service Council welcomes featured case study, Frank Atkinson, Director of Global Field Operations at Unisys Corporation who manages a field force of over 5,000 technicians who provide hardware and software break and fix support and installation services for Unisys outsourcing engagements, proprietary equipment, third party equipment, and warranty service for OEM partners. Frank is credited in this role for leading a transformation that created and managed a nationwide low cost workforce for the desktop environment which reduced costs by 30% and increased productivity by 50% while improving client satisfaction by 10%. He also applied Six Sigma Lean techniques to re-engineer service delivery processes within the Enterprise/Server field force resulting in a 20% improvement in productivity and cost savings of over $6 Million.
In case of commissioning and installation it has been pointed out that in case of turnkey project, the contract may be indivisible and no separate value could be assigned to commissioning or installation of goods. Doubts have also been raised as to what would be the value of taxable service. It is submitted that it has been provided in law that service tax is leviable on erection and commissioning charges only and not on the material and goods supplied. However, it is up to the service provider to show the break-up of commissioning or installation charges. In case service provider shows consolidated charges, service tax would be leviable on such consolidated amount.